Account and billing help
Find the next step without starting over or repeating a payment.
How do I get started?
Read the public program page, then create an account. Registration uses your name, email, and a password with at least eight characters including uppercase, lowercase, and a number. Review subscription details at checkout before paying.
My account was created, but checkout did not open. What now?
Sign in and open your dashboard to try checkout again. A failed checkout does not mean payment succeeded. Do not create another account to retry.
I returned from checkout, but paid access is missing.
Payment confirmation is processed separately from the return to your dashboard. Refresh after confirmation. If access still does not appear, contact support with your account email and the approximate payment date; never include a card number or password.
Where do I manage a subscription?
Use the billing controls in your signed-in dashboard to open the secure billing portal. Review the options available there and any confirmation after changes.
I cannot sign in. What should I check?
Use the email and sign-in method associated with your account. Check for extra spaces and your password capitalization. An existing account is separate from a successful subscription payment.
What should I include when reporting a problem?
Include the page you were using, the steps that led to the problem, and any visible error message. Leave out passwords, payment card details, and private credentials.